Returns & Exchanges
At The Casio Shop, we want you to be completely satisfied with your timepiece. If your watch doesn't meet your expectations, you can return it in its original, unworn condition within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Timepiece
Carefully place the watch in its original Casio branded packaging, including all manuals, warranty cards, and protective films.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the watch, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing