Frequently Asked Questions
Everything you need to know about your next timeless timepiece.
Are all watches sold on The Casio Shop authentic?
Yes, we are an authorized retailer. Every watch comes in its original branded packaging with a manufacturer's warranty and a certificate of authenticity.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your new watch sooner.
What is your return policy?
We offer a 30-day return policy. Items must be in their original, unworn condition with all tags and protective films intact to qualify for a full refund.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the time of purchase.
How do I adjust the strap of my new watch?
Many of our metal-link models include a resizing tool. For resin or leather straps, the buckle is adjustable. You can also visit any local jeweler for professional sizing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.